All Systems Operational
Raven Tools Application Operational
Infrastructure Operational
Amazon Elastic Compute Cloud (N. Virginia) ? Operational
Amazon Relational Database Service (N. Virginia) ? Operational
GitHub Operational
PagerDuty Integration API Operational
PagerDuty REST API & Web Application Operational
PagerDuty Notification Delivery Operational
New Relic Availability Monitoring Operational
New Relic Notifications Operational
New Relic Application Data Operational
New Relic Browser Data Operational
Campaign Operational
Event Manager Operational
Tag Manager Operational
Competitor Manager Operational
Keyword Manager Operational
Google Analytics Operational
Email Metrics Operational
AWeber Operational
Constant Contact Operational
MailChimp Operational
Emma Operational
Campaign Monitor Operational
Research Central Operational
Moz Operational
Majestic Operational
Google AdWords Operational
Calais Operational
Ranking Data Operational
Google Webmaster Tools Operational
Bing Webmaster Tools Operational
SEO Operational
Site Auditor Operational
SEO Metrics Operational
Link Manager Operational
Site Performance Operational
Google Webmaster Tools Operational
Site Finder Operational
Backlink Explorer Operational
Social Operational
Twitter Operational
Social Monitor Operational
DataSift ? Operational
Social Stream Operational
Facebook Operational
LinkedIn Operational
YouTube Operational
Content Operational
Content Manager Operational
Blog Manager Operational
Textbroker Operational
PR Newswire Operational
Scribe Operational
PPC Operational
Google AdWords Operational
Reports Operational
Scheduled Reports (Legacy) Operational
Report Wizard (Legacy) Operational
Scheduled Reports Operational
Report Builder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Server Uptime
Fetching
Application Response Time
Fetching
Server Response Time
Fetching
Past Incidents
Mar 5, 2015
Resolved - We have resolved the issue that prompted the need to re-run a subset of our queued crawl results. If you have any questions or concerns, please contact us at help@raventools.com.
Mar 5, 16:51 CST
Monitoring - We have identified an issue with our Site Auditor that may have affected crawls run after March 3, 2015 2:00 PM CST. The affected crawls may potentially contain corrupted or missing data. To ensure data integrity we will be re-running all potentially affected crawls. We expect to have completed the re-crawls by March 5, 2015 at 6:00pm CST.
Mar 4, 17:11 CST
Resolved - As of 10:55 a.m. CST, we are no longer seeing rejected authentications from Google services. If you continue to experience issues, please contact us at help@raventools.com.
Mar 5, 10:57 CST
Identified - We have identified that the authentication issue is widespread and affecting several other providers that consume Google data. We are continuing to monitor relevant channels for status updates on when this issue may be resolved.
Mar 5, 10:16 CST
Investigating - We are investigating instances of disconnected accounts affecting Google Analytics, Webmaster Tools and AdWords. Additionally, re-authenticating the account is not working as intended.
Mar 5, 10:00 CST
Mar 3, 2015
Resolved - Site crawls are now processing normally, with pending scheduled crawls finishing up by this evening. If you have any questions, please contact us at help@raventools.com.
Mar 3, 11:23 CST
Investigating - We are investigating an issue with our Site Auditor crawler queue. Some crawl results will be delayed.
Mar 3, 07:25 CST
Mar 2, 2015
Resolved - The "Over Capacity" messages have been cleared for all users. If you have any further trouble, please contact us at help@raventools.com.
Mar 2, 15:30 CST
Investigating - We are receiving reports of some customers seeing "Over Capacity" messages. Our engineering team is investigating.
Mar 2, 15:13 CST
Mar 1, 2015

No incidents reported.

Feb 28, 2015

No incidents reported.

Feb 27, 2015

No incidents reported.

Feb 26, 2015

No incidents reported.

Feb 25, 2015

No incidents reported.

Feb 24, 2015
Resolved - We have made the necessary changes to address the performance issues affecting various aspects of the platform. If you need further assistance, please contact us at help@raventools.com.
Feb 24, 15:51 CST
Investigating - We are observing some intermittent performance issues throughout the application, particularly affecting our Report Builder. The delivery of scheduled reports is unaffected.
Feb 24, 13:56 CST
Feb 23, 2015

No incidents reported.

Feb 22, 2015

No incidents reported.

Feb 21, 2015

No incidents reported.

Feb 20, 2015
Resolved - Exports of PDFs from our new Reporting platform has returned to normal operation and delivery of future scheduled reports will honor their original settings. If you have any questions, please contact us at help@raventools.com.
Feb 20, 15:35 CST
Monitoring - We have temporarily removed the capability to export PDFs from our new Reporting platform. Customers using the legacy Report Wizard are unaffected. The issue is taking longer than anticipated to resolve as the Google Visualization API corrects trouble on their end. In the meantime, all reports will be sent in their standard interactive HTML format. If you have any questions, please contact us at help@raventools.com.
Feb 20, 11:34 CST
Update - The issue with PDF versions reports has been traced to an errant roll-out of a Google Visualization API change, which our reporting solution relies upon. According to a forum post (https://groups.google.com/forum/#!topic/google-visualization-api/hLuH41grF2k), they expect the issues to be resolved later this evening (CST). There is not, at this time, a way for us to roll back to a "last known good" version of the API, as that capability has also failed.

The stand-alone, web based reports are not affected by this issue. We will provide further updates as we have them.
Feb 19, 14:56 CST
Identified - We have identified an issue in our new Reports platform that is causing tables to overlap in published PDF reports. We expect to have a fix soon.
Feb 19, 11:39 CST